Refund policy

14-day refund window

For standard self-serve paid subscriptions, you may request a refund within 14 days of your first paid subscription purchase. The refund window starts on the date the first paid subscription charge is completed.

How to request a refund

Email support@mergeloom.ai within 14 days with your workspace name, billing email, plan, purchase date, and the reason for the request. We may ask for additional information so we can identify the account and payment.

What is refundable

• The first standard self-serve subscription payment for a workspace, if requested within the 14-day refund window.
• Refunds are normally returned to the original payment method.
• If tax, payment processor, currency, or banking rules affect the refund, the final amount and timing may vary.

What is not refundable

• Renewal payments after the first 14-day window.
• Enterprise, custom, procurement-led, or negotiated contracts unless the signed agreement says otherwise.
• Usage, services, implementation work, support packages, or custom rollout work that has already been delivered.
• Accounts suspended or terminated for misuse, fraud, abuse, unlawful activity, or breach of terms.

Cancellations

You can cancel a subscription to stop future renewal charges. Cancelling does not automatically refund past charges unless the request falls within this refund policy or another written agreement applies.

Free plan

The free plan does not require a payment card and does not create a charge. There is nothing to refund on the free plan.

Legal rights

This policy does not remove statutory rights that cannot legally be excluded. Where consumer cancellation rules apply, we will handle refund requests in line with applicable law.

Contact

For refund questions, email support@mergeloom.ai.