Subprocessors

Purpose

This page identifies subprocessors used to provide MergeLoom services where MergeLoom processes customer personal data on behalf of a customer. It is intended for security, privacy, procurement, and data protection review.

Current Subprocessors

• Anthropic PBC - AI model provider for Cloud Hosted execution. Cloud Hosted runs use Anthropic through MergeLoom today, with AI credits supplied through MergeLoom plans.
• Cloudflare, Inc. - website hosting, edge delivery, security services, Turnstile verification, routing, and operational storage used by the public website.
• Google LLC - Google Analytics for website usage measurement and marketing analytics.
• Crisp IM SAS - live chat and support messaging for website visitors, prospects, and customers who contact us through chat.

Customer-Configured Integrations

Customers may connect their own work trackers, code hosts, repositories, identity providers, and self-hosted AI providers. Those services are chosen and authorized by the customer and may operate under the customer's own agreements with those providers.

Cloud Hosted AI Provider

For Cloud Hosted execution, Anthropic is currently the AI provider and is used through MergeLoom. Anthropic states for its commercial offerings that it does not use commercial chats or coding sessions to train models unless the customer opts in through an approved program or feedback mechanism.

Changes to Subprocessors

We may update this page when our providers change. Where a customer agreement, DPA, or applicable data protection law requires notice or an objection period for new subprocessors, we will handle that process through the relevant agreement and support channel.

Contact

For subprocessor, privacy, security, or procurement questions, email support@mergeloom.ai.